Frequently Asked Questions

General

Q: Where do you deliver?
A. We service some cities within Los Angeles area, Inland Empire, Orange County and surrounding areas.

Q: What if the jumper is damaged?
A. Lessee is responsible for all damages including full replacement of the unit.

Q: Can you set up at public venues and parks?
A. Yes! We are fully insured and safety certified.

Q: Are the modern bounce houses and concessions clean?
A. Of course! We vacuum, wash, and disinfect our jumpers and concessions after each use. Upon delivery, a team member will also vacuum and disinfect the jumpers.

Q. What is your minimum order?
A. Our minimum order is $150.

Q. What is your minimum deposit?
A. For orders, less than $200, that’s 50% initial deposit and orders over $200 will be $150 deposit.

Q. Why does the price on my invoice differ from the price on the website?
A. In order to meet the high demand for our party rental equipment and our services, we have to increase prices to add the necessary inventory, manpower, and resources to fulfill your order.

Q. How far in advance should I make my reservation?
A. We recommend you make your reservation at least 2 weeks in advance. Please call us at (909) 247-1400 to check availability.

Q: How long is the rental period?
A. The rental period is 6 hours. Our delivery window is between 8am-12pm and pick-ups are between 6-8 pm. Please let us know if you have a special request.

Q. What time will my inflatable jumper be delivered and picked up?
A. Deliveries are arranged 30-90 minutes before your event start time. Pick-ups are completed at your event end time to 60 minutes after. Please let us know if you have special requests so we can accommodate you.

Q. Must I be present for the delivery?
A. Yes. The person making the reservation must be present during the delivery to review the rental agreement and safety rules. Please let us know if you would like to add another person to the reservation so we can make adjustments to the contract.

Preparation

Q. How much space is needed for my inflatable jumper?
A. We need a minimum of 5' of clearance on all sides of the inflatable jumper. Please make sure there is enough room for the inflatable jumper. The set-up location should be a safe distance from any overhanging hazards such as branches, power lines and telephone lines

Q. What type of surface area do I need?
A. The area must be a flat surface that is free of trash, debris, sticks, pet waste, rocks, etc. We can set up on grass, pavement and indoors. If you have an in-ground sprinkler system, please make sure the timer is off.

Q: Do I need to provide power?
A.It is the responsibility of the customer to make sure there is a power source within 50ft of setup area.The blower requires a 120v, 20amp. No other electrical cords should be plugged into that outlet while the blower is in operation. We offer generators for an additional fee if you would like to add it to your rental order.

Q. Can you add a balloon garland to the modern bounce house?
A. Yes, please contact us for a quote.
Payment
 

Payment

Q. What payment methods do you take?
A. We take cash, checks, Visa, MasterCard, Discover, American Express and PayPal. There will be a $35 returned check fee on all returned checks. Credit card payments can be made on our website or over the phone.

Q. Do you charge Credit Card Surcharge?
A. Yes.

Q: Is there a delivery fee?
A. Yes, please contact us to get a personalized quote.

Q: Is a security deposit required?
A. Yes, a $125 security deposit is required to secure your event date and for a cleaning deposit. This does not go toward the balance of your invoice. It may be refunded following your rental if the rental item(s) is returned in the same condition, free of damages and stains, and does not require excessive cleaning.
Safety
 

Safety

Q. What are the Safety Rules?
1. There must be adult supervision at all times that children are in or around the bounce house.
2. Keep the number of children in the bounce house at or below the number indicated on the Safety Rules. Never put too many children inside the bounce house at any one time. Please group children by age, size or height. The maximum number of children allowed in the bounce house is as follows:
3. No shoes, eyeglasses, jewelry, toys or objects of any kind.
4. No food, drinks, gum, candy, confetti or silly string in the bounce house. These items can cause permanent damage to the bounce house.
5. No wrestling, tumbling or flipping. Serious back, neck or knee injuries can occur.
6. No climbing on the netting or walls of the bounce house or pulling the bounce house down.
7. No pets allowed in or around the bounce house. They can damage the bounce house.
8. No water or fire near the bounce house.
9. Do not move the bounce house from the set-up location.
10. Do not allow kids to play behind the bounce house or around the blower.

Q. Are you safety certified?
A. Yes, we are certified by Safe Inflatable Operators Training Organization (SIOTO).
The renter of the bounce house is responsible for supervising the safety and conduct of all participants in and around the bounce house at all times. Safety of all participants is the responsibility of the person supervising. Safety rules need to be read and understood by all people supervising. Participants should not, at any time, be allowed to do anything that is prohibited by the safety rules. Disregard of the safety rules may result in physical injuries to participants or damage to the bounce house.

Q. What should I do if the blower stops?
A. Remain calm and have everyone exit the bounce house. Check the blower to see if it has been turned off or unplugged including the extension cords. If needed, plug it back in, turn on the blower and the bounce house will inflate. The blower may also have stopped due to a tripped circuit. If the circuit was tripped there are probably too many items on the same circuit. Unplug other items from the circuit or plug the blower into another circuit. The blower requires a 120v, 20amp, dedicated-circuit within 100ft of the bounce house.
Inclement Weather
 

Inclement Weather

Q. What if there is inclement weather on the day of my party?
A. Inflatable bounce houses cannot be used in the rain or if winds are in excess of 15mph. For safety reasons, we do not deliver when it is raining or if there are high winds. If your bounce house rental needs to be cancelled due to inclement weather, we will issue a full refund. If there is a possibility of inclement weather, we will call you on the morning of your delivery to discuss the weather conditions and give you the option to cancel your reservation and get a full refund. If the bounce house is delivered and the weather later turns inclement, no refund will be issued.

Q. What should we do if it rains or if there are high winds or gusts over 15mph?
A. Have everyone exit the bounce house. Turn the blower off and unplug it from the electrical outlet and move it to a covered area. Untie the tethers from one side and fold the bounce house over on itself once and cover it with the tarp provided. Be sure to place sandbag over the tarp.
TheJumperStore Socal reserves the right to cancel your reservation due to weather conditions we feel are unsafe.
Cancellation
 

Cancellation

Q. What if I need to cancel my reservation?
A. You may cancel your reservation at any time by calling (909) 247-1400. At that time, your bounce house will be automatically canceled and made available to other customers. To obtain a full refund, cancellations must be made at least 7 days prior to your event. After that time frame, your deposit is non-refundable and can be used as a credit towards a future event within the next 12 months.

If you have additional questions, please feel free to contact us at thejumperstoresocal@gmail.com or (909) 247-1400.